| 1. |
Issuing toll tag upon receiving successful application with all required information |
Within 5 business days |
100% |
| 2. |
Providing response to toll dispute case |
Within 5 business days |
99% |
| 3. |
Answering call to customer service hotline |
Within 12 seconds |
80% |
| 4. |
Providing response to general public enquiry / complaint case |
Within 10 business days |
100% |
| 5. |
Initiating refund for successful case that can credit via the original payment means |
Within 2 business days |
98% |
| 6. |
Initiating redemption of Designated Stored Value Account balance for successful case of account closure |
Within 3 months |
90% |