Bank Direct Debit Service Suspension Notice

Due to bank system maintenance, HKeToll’s bank direct debit service will not be available from 03:00 a.m. to 06:30 a.m. on 24 Nov 2024 (Sunday). HKeToll will process the auto payment transactions generated during this suspension period after the bank system maintenance is completed. Customers can login to their accounts to check the auto payment details after this period. For enquiries, please contact our Customer Service Hotline at 3853 7333.

2024-11-18

From 7 October 2024, the second stage of streamlining the mobile phone text message arrangements will be extended to users of Commercial Vehicle Company Account and Commercial Vehicle Driver Account. The HKeToll system will no longer send "tunnel passage notification" and "successful automatic payment notification" mobile phone text messages to these users. Users who choose to receive messages by email or mobile app will not be affected by the new arrangements. Users can log onto the HKeToll website or mobile app to set up the notification channel according to their personal preferences in the "notification setting".

2024-10-02

Deadline for application for refund of Government Tunnel Toll Tickets set on June 30

As the HKeToll has been implemented at all government tolled tunnels, Government Tunnel Toll Tickets (toll tickets) are no longer accepted for toll payment. The TD once again appeals for holders of toll tickets to visit the TD’s designated outlets to apply for refund on or before June 30, otherwise no refund can be made.

2024-04-05

If you have already applied for "Vehicle Tag" but not yet received it, please go to the "HKeToll" webpage and click the shortcut key of "Vehicle Tag Enquiry", simple provide the correct information and address and we will follow up for you. If you need to resend the "Vehicle Tag", no additional charge will be applied.

2023-03-27

Provide Verified E-Contact Means In Licence and Permit Applications to the Transport Department

With effect from 18 November 2024, when Applicants need to apply for the Licence and Permit Application or Licence Renewal, they are required to provide either a Hong Kong Mobile Phone Number or Email Address that is frequently used, which they can be contacted through SMS or Email, as the ECM. Applicants shall verify the said ECM by One-time Password (OTP), so that TD could process the application.

HKeToll SMS sender name is now as “#HKeToll”

The HKeToll will use “#HKeToll” for issuing messages to local subscribers of mobile services who are HKeToll users, ceasing the use of the sender ID without prefix “#”.

HKeToll Consultation Counters

The HKeToll consultation counters at four Transport Department Licensing Offices to provide service.

Pay Tunnel Tolls in Arrears

Upon receipt the notification from the e-contact means as registered with the Transport Department, the registered vehicle owner who has not yet signed up for an HKeToll account should check the toll balance of the vehicle at “HKeToll website or mobile and complete the toll payment in arrears within 14 working days.

Set Up Auto Payment Means

HKeToll users can set up their automatic payment method, such as authorize bank account direct debit, credit card automatic payment or debit from designated stored value account.

Installation Guide of Vehicle Tag

Please view the following guide to learn how easy it is to install the Vehicle Tag in the recommended position on your vehicle.

Apply for a vehicle tag and sign up for a HKeToll account via this website or on our mobile app.

Change of E-Contact Means Online

Applicants may make use of the Change of Address Service online (https://www.gov.hk/en/apps/coa.htm) to update the E-Contact Means registered with the Transport Department for receiving electronic messages and one-time password for the HKeToll.

"HKeToll" Free-Flow Tolling Service

It enables motorists to pay tolls remotely using toll tags, without having to stop and queue up at toll booths for payments. It will replace the traditional manual toll booths and Autotoll traffic lanes. Therefore, it provides a smooth driving experience. Upon implementation of FFTS, the toll plaza and all toll booths will be decommissioned and demolished.

HKeToll Startup Guide

Get to know HKeToll services swiftly with the startup guide, included with sign up account and apply vehicle tag

Drive Smart with HKeToll Drive Smart with HKeToll

Our Services

What’s new

Account Types

Typical Owner

Typical Vehicle

Commercial Vehicle (Tunnel Tolls paid by Vehicle Owner)

Commercial Vehicle Driver

(For toll splitting)

For commercial vehicle drivers who pay tunnel tolls on their own

Commercial Vehicle Company

(For toll splitting)

For splitting of tunnel tolls between commercial vehicle company and commercial vehicle driver

Typical Owner

Typical Vehicle

Commercial Vehicle (Tunnel Tolls paid by Vehicle Owner)

Commercial Vehicle Driver

(For toll splitting)

For commercial vehicle drivers who pay tunnel tolls on their own

Commercial Vehicle Company

(For toll splitting)

For splitting of tunnel tolls between commercial vehicle company and commercial vehicle driver

Apply Vehicle Tag Now

Registered vehicle owners of the licensed vehicles or their authorized persons can apply for the "Vehicle Tag".
The first "Vehicle Tag" of a licensed vehicle is free of charge. No administrative fees are required for the "HKeToll" service.

Download Now

Please download "HKeToll" Mobile App for a hassle-free tolling experience in anytime and anywhere.